Privacy Policy
Last updated: November 10, 2025
Our Commitment to Privacy
At Hard Core, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our arcade cabinet hardware integration services.
We believe in transparency and want you to understand exactly what information we gather and how it's used to improve your experience and provide you with high-quality technical services.
Information We Collect
Information You Provide Directly
When you contact us through our website forms, request quotes, or communicate with our team, you may provide:
- • Name and contact information (email address, phone number)
- • Company or business name
- • Technical specifications of your arcade cabinet hardware
- • Project requirements and integration needs
- • Any other information you choose to share in communications
Legal Basis: We process this information based on your consent and our legitimate interest in providing services you've requested.
Information Collected Automatically
When you visit our website, certain technical information is automatically collected:
- • IP address and approximate geographic location
- • Browser type, version, and operating system
- • Pages visited, time spent on pages, and navigation patterns
- • Referring website or source
- • Device information and screen resolution
Legal Basis: This data is collected through cookies and similar technologies with your consent, as managed through our cookie preferences.
Third-Party Data Collection
We use third-party services that may collect information about your website usage:
- • Google Analytics for website performance and user behavior analysis
- • Advertising networks for remarketing and targeted advertisements
- • Social media platforms if you interact with embedded content
These services have their own privacy policies governing their data collection practices.
How We Use Your Information
Service Delivery
We use your contact information and project details to respond to inquiries, provide technical assessments, prepare integration proposals, and deliver the services you've requested. This includes communication via email or phone regarding project timelines, technical specifications, and service agreements.
Website Improvement
Analytics data helps us understand how visitors interact with our website, which pages are most useful, and where we can improve the user experience. This information guides our decisions about content structure, technical documentation, and service presentation.
Marketing Communications
With your consent, we may send you information about new services, technical updates, industry insights, or special offers related to arcade cabinet hardware integration. You can opt out of marketing communications at any time through unsubscribe links or by contacting us directly.
Legal Compliance
We may process your information to comply with legal obligations, respond to legal requests from authorities, protect our rights and property, or enforce our terms of service. This includes maintaining records for tax purposes and contract fulfillment.
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- • Service providers who assist with website hosting, analytics, or communication tools
- • Business partners involved in delivering integration services
- • Legal authorities when required by law or to protect our rights
All third parties we work with are required to maintain appropriate data protection standards.
Data Protection Measures
Technical Security
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure with regular updates
- • Firewalls and intrusion detection systems
- • Regular security audits and vulnerability assessments
Access Controls
- • Limited employee access to personal data
- • Authentication and authorization protocols
- • Regular access reviews and permission updates
- • Confidentiality agreements with staff and contractors
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, this means:
- • Contact form data: 2 years
- • Project records: 7 years (for contract purposes)
- • Analytics data: 26 months
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws. We maintain an incident response plan to address security events promptly.
Your Privacy Rights
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
Right to Rectification
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.
Right to Erasure
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes it was collected, or when you withdraw consent. Some data may need to be retained for legal or contractual obligations.
Right to Data Portability
You have the right to receive your personal data in a portable format and, where technically feasible, request that we transfer it directly to another service provider.
Right to Object
You can object to processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests or for research purposes.
Right to Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before consent withdrawal.
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
- • Use privacy-focused browsers or extensions to limit tracking
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly and confirm completion within 30 days.